| Your order will be dispatched
the next business day (for example orders received on Friday, Saturday
and Sunday will be shipped on Monday. You will be notified by email
soon after your order is shipped (please supply a valid email address
during the checkout process). Three
shipping methods are available for your convenience:
Standard Air Mail
- delivery time 3-10 business days depending on destination.
Economy Air Mail -
delivery time 2-3 weeks depending on destination.
EMS door-to-door international courier
service - delivery time 2-5 days depending on destination.
Shipping charges (approximate values):
USA,
Canada and Asia |
Weight |
Standard
Air |
Economy
Air |
EMS |
| Up to 250g |
$6.80 |
$6.20 |
$32.60 |
| Over 250g up to 500g |
$10.70 |
$9.30 |
$3260 |
| Over 500g up to 750g |
$14.6 |
$12.50 |
$38.90 |
| Over 750g up to 1kg |
$18.50 |
$15.60 |
$38.90 |
| Over 1kg up to 1.25kg |
$22.40 |
$18.80 |
$45.20 |
| Over 1.25kg up to 1.5kg |
$26.20 |
$22.00 |
$45.20 |
| Over 1.5kg up to 1.75kg |
$30.10 |
$25.10 |
$51.60 |
| Over 1.75kg up to 2kg |
$34.00 |
$28.30 |
$51.60 |
| Extra 500g or part thereof |
$5.70 |
$4.00 |
$7.30 |
Europe
and all other countries |
Weight |
Standard
Air |
Economy
Air |
EMS |
| Up to 250g |
$7.60 |
$6.60 |
$34.20 |
| Over 250g up to 500g |
$12.30 |
$10.10 |
$34.20 |
| Over 500g up to 750g |
$16.90 |
$13.70 |
$42.00 |
| Over 750g up to 1kg |
$21.60 |
$17.20 |
$42.00 |
| Over 1kg up to 1.25kg |
$26.30 |
$20.80 |
$50.00 |
| Over 1.25kg up to 1.5kg |
$31.00 |
$24.40 |
$50.00 |
| Over 1.5kg up to 1.75kg |
$35.70 |
$27.90 |
$57.90 |
| Over 1.75kg up to 2kg |
$40.40 |
$31.50 |
$57.90 |
| Extra 500g or part thereof |
$7.10 |
$5.80 |
$8.10 |
We must declare the following in order
to ship your order: the content of the package, accurate value of
the contents and country of origin of all products. Requests to
declare incorrect details will not be accepted.
Since 11/09 we also must supply a valid ID,
every package is registered and a special security number is generated.
Based on these numbers it is possible now to trace any package sent
by any of the three shipping methods.
RETURNS
ALL SALES ARE FINAL. Please choose carefully
before you finalize your order. In some cases we can cancel your
order provided it has not been shipped.
If we ship a wrong product we will ship a replacement
as soon as we receive the product in question back. At our discretion
we might decide to provide you with a refund (for the value of the
product in question) instead.
Please examine your order upon arrival for any
discrepancies or defects. If there is a problem, please notify us
via email within 7 days of receipt of shipment. Absolutely no returns
will be accepted 30 days after the original ship date. Your items
must reach us within 30 days from ship date. Items received after
30 days will not be accepted for return. To return an item, first contact us by email
for permission. We will need your name, contact information and
details of the product and original order.
To qualify for a refund you need to meet the
requirement specified above, ALL items must be returned in their
original condition, including the original packaging and containers.
We will not accept returns if packaging is not in its original condition.
We will not provide a refund just because you
changed your mind.
CUSTOMS, TARIFFS AND TAXES
You may be subject to import duties and taxes,
which are levied once the package reaches your country. Additional
charges for customs clearance must be borne by you as we have no
control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country and you should
contact your local customs office for further information. Additionally,
when ordering from Ginseng Domain (g-domain.com) you are considered
the importer of record and must comply with all laws and regulations
of the country in which you are receiving the goods.
PLEASE CHECK WITH YOUR CUSTOMS REGARDING ANY
IMPORT RESTRICTIONS BEFORE YOU ORDER.
Please refer to our full Terms and conditions
regarding Customs, tariffs and taxes.
Updated September 2006
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